Frequently Asked Questions

       Battery Care

             The product requires 4x AA batteries to function (called #5 battery in China or LR6 in some countries).

             Use new batteries to obtain best performance.

  • Please ensure that the power button located next to the battery compartment is switch off.
  • Open the battery compartment cover by loosening the screws with a screwdriver.
  • Insert 4 AA batteries in the battery compartment with correct polarity.
  • Close and secure battery compartment and switch on.
  •              Warning: Always remove batteries from the product when it is not in use for a long period of time.

                 Risk of explosion if battery is replaced with an incorrect type.

  • Non-rechargeable batteries are not to be recharged.
  • Rechargeable batteries are to be removed before being recharged.
  • Rechargeable batteries are only to be charged under adult supervision.
  • Do not mix old and new batteries.
  • Do not mix alkaline, standard (carbon-zinc) or rechargeable (nickel-cadmium) batteries.
  • Only batteries of the same or equivalent type as recommended are to be used.
  • Ensure that batteries are inserted with correct polarity.
  • Exhausted batteries are to be removed from the Table.
  • The supply terminals are not to be short-circuited.
  •        Bluetooth Pairing

                 Before you begin with the learning experience with your child, please ensure that you pair the My Learning Table

                 via Bluetooth with your iPad.

                 Please note that Bluetooth uses a lot of your iPad battery power. Be sure to turn off Bluetooth on your iPad

                 when you are not using it to conserve battery power.

           For iOS 6.x or higher:

                 Switch on the power on your My Learning Table, on your iPad, go to Settings > Bluetooth > toggle switch to “On”.

                 Select My Learning Table from the Devices list.

           For iOS 5.x or lower:

                 Switch on the power on your My Learning Table, on your iPad, go to Settings > General > Bluetooth > toggle switch to “On”.

                 Select My Learning Table from the Devices list.

           General Issues

                 When I turn on the My Learning Table , there is no reaction from the table.

  • Ensure that the batteries are fresh.
  •              Unable to connect Bluetooth.

  • Please ensure that only ONE of your iPad is connected to your My Learning Table.
  • Un-pair & delete profile on your iPad Bluetooth connection in Settings > General > Bluetooth > Tap blue arrow icon
  • >tap “Forget this Device” and re-pair.

     

           App Issues

                 MyLearn App doesn’t seem to be launching after I download it from the App Store.

  • Delete the App completely from your iPad and from your iTunes and
  • re-download the App.

                 MyLearn App is not responsive.

  • Please turn off your My Learning Table and completely exit your App by double
    clicking Home Button >your click and hold MyLearn App till it jiggles > press the
    minus button > restart the App > turn on your Learning and play again.
  •        If you recently restored the software on your iPad, you may need to re-download your

           MyLearn App from the App Store or sync with your iTunes.